FAQ


WHERE ARE YOU BASED?

We're happily based in London, United Kingdom.

HOW DOES SHIPPING WORK?

We partner with global merchants and artisans in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Our international suppliers give a tracking number with almost all orders, however rest assured we offer a 100% customer comes-first satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)

 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact Us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

HOW DO WE CONTACT YOU WITH INQUIRIES?

Send us an email and we'll get back to you as soon as we can.